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Landmark Anti Money Laundering Checking: Difference between revisions

From Standout Property Manager Wiki Help

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== Landmark Overview ==
= Landmark Anti Money Laundering Checking =


Standout integrates with Landmark for AML checks where the agency/branch is configured to use it. The important part of the workflow is accurate identity information before the order is submitted.


Landmark AML allows the automated antimony laundering checking of contacts entered in Standout. There are two exceptions – solicitors and contractors are exempt from AML checking.
Solicitors and contractors are exempt from this Standout AML workflow.


To find out more about Landmark AML please follow [https://www.landmark.co.uk/landmark-estate-agency-services#keep-up-with-the-latest This] link
== Before starting a check ==
Confirm the customer's information is complete and accurate. Depending on the check/contact, Standout may require information including:


* title;
* first/last name;
* date of birth;
* current residential address;
* house number/name, road, town/county;
* time at address;
* National Insurance number where used;
* driving licence where used.


'''Check the information before placing an order.''' Incorrect identity/address data can result in failed checks or unnecessary additional orders.


Standout will examine the contact information provided and will try to create either one or two contacts for AML checking, depending on the title of a contact.
== Single contact workflow ==
# Open the Contact.
# Go to the Money Laundering/AML area.
# Review the populated identity/address fields.
# Correct any incomplete/incorrect information.
# Save the contact if you are not ordering immediately.
# When satisfied, choose '''Place order'''.
# Wait for/process the Landmark result.
# Review the result and supporting report.


[[File:AML-Single.png|none|thumb|1100px]]


Where a contact title doesn’t contact the “&”, Standout presumes the contact is a single person. When the title does include an “&”, two contacts are presumed.
If '''Place order''' is not available, check mandatory information such as time at the address.


== Multiple contacts ==
Where the contact information indicates two individuals, Standout can prepare multiple people for the AML order. Review each person's details separately before submission.


Standout will try to populate the following fields for you to amend or populate, again depending on the information you have regarding your contact(s).
== My Move AML workflow ==
An eligible customer can provide onboarding information and AML consent through [[My Move Customer Portal|My Move]]. If the branch is configured for Landmark, '''Start / refresh AML check''' hands the request into the same Standout Landmark workflow.


Before using it, the customer should have saved their date of birth, residential address/postcode and AML consent.


Fields used are:
My Move does not make the customer responsible for the compliance decision. Staff should review the Landmark result in the normal Contact AML area.


== Supporting documents ==
My Move can also collect private identity/proof-of-address/source-of-funds documents. These uploads are not public property media. Staff review them from '''Contact → More actions → My Move submissions'''.


Title                             this field is required, such as Mr, Mrs etc
== Generating the AML PDF ==
Where the Landmark result supports it, generate/store the report using the existing AML workflow so it is retained with the appropriate customer record.


First Name                  their first name
== If a check fails or needs review ==
Do not repeatedly order new checks without understanding the reason. Check the identity/address data and follow your agency's compliance procedure.


Last Name                   their last name
== Related guides ==
 
* [[Contacts Overview]]
House Number           if their property has a number (limited to 6 characters)
* [[My Move Customer Portal]]
 
* [[Using My Move with Customers]]
House Name               if their property has a house name
 
Road                            the road
 
County                        the county
 
Date of Birth               their date of birth (if entered in the Contact details, this is the assumed value for the first contact).
 
Years/Months             you MUST enter (in contact details) how long they have resided at the property.
 
 
 
Optional fields
 
 
 
NI Number                  their National Insurance number (if entered in the Contact details, this is the assumed value for the first contact).
 
Driving Licence            their 16 digit driving licence number
 
== IMPORTANT NOTICE ==
 
 
We cannot stress to you the importance of ensuring the data provided is accurate and entered correctly. We are not liable for the data used when placing an order(s) if you do not check and ensure data accuracy.
 
 
Failure to do so may result in you being charged for additional orders for AML checking.
 
 
 
= AML checks started from My Move =
 
Where the branch is configured for Landmark AML, an eligible customer can provide their identity information and AML consent through [[My Move Customer Portal|My Move]] and use '''Start / refresh AML check'''.
 
Before the check is submitted, the customer should save the required information, including date of birth, current residential address and postcode, and provide AML consent. The request then uses Standout's existing Landmark AML workflow; it does not create a separate customer-only AML record.
 
Staff should continue to review the Landmark result and supporting information in the normal Contact AML area.
 
= Landmark Agency Configuration =
 
For information on configuring the Landmark AML system please look at the Landmark Agency Configuration section in the [[Administration]] guide.
 
= Contact AML Checking – Single Contact =
Choose your contact that requires AML checking and choose the Money Laundering tab at the top of the screen
[[File:AML-Single.png|none|thumb|1200x1200px]]
 
 
 
Note – if you cannot see Place order you have not entered the Years and Months at the property. This is mandatory, please enter it in the Contacts details and then save the details.
 
 
When you click Save contact, Standout will save the entries in case you decide not to perform a check at that moment.
 
 
Checking fields
 
Title
 
Name
 
Surname
 
Date of birth
 
House Number
 
House Name
 
Road
 
Town
 
County
 
National Insurance Number (optional – must be 9 characters)
 
Driving Licence Number (optional – must be the first 16 characters)
 
== Placing an order ==
 
 
Once you are satisfied that the above data has been entered correctly, click the Place order button. By default, if any required fields are invalid, you will see an error message and the order will not be placed.
[[File:Placing An Order.png|none|thumb|1200x1200px]]
 
 
 
When the order has been placed, the screen will change to
[[File:Order Placed.png|none|thumb|1200x1200px]]
 
 
 
Refresh your browser and you will obtain updates on the status of this AML check.
 
 
Whilst Landmark are processing the order, the standard screen should display
[[File:Landmark Processing.png|none|thumb|1200x1200px]]
 
 
 
Upon completion, when editing the contact or refreshing the browser, when you have a successful AML check
 
 
== Generate PDF ==
 
 
Generate PDF will allow you to either store a copy of the PDF in the Files tab of the contact (subject to configuration of either Dropbox or Google Drive). Or allow you to generate and download the PDF to your local computer.
 
=== PDF in Files section ===
[[File:PDF in files section.png|none|thumb|1200x1200px]]
 
 
 
The filename for a AML check report will be named:
 
 
AML-Check-Report-First-Last.pdf
 
= Contact AML Checking – Multiple Contacts =
[[File:Contact Aml Checking Multiple.png|none|thumb|1200x1200px]]
 
 
Choose your contact(s) that requires AML checking and choose the Money Laundering tab at the top of the screen
 
 
 
Note – if you cannot see Place order you have not entered the Years and Months at the property. This is mandatory, please enter it in the Contacts details and then save the details.
 
 
When you click Save contact, Standout will save the entries in case you decide not to perform a AML at that moment.
 
 
Checking fields
 
First person
 
Title
 
Name
 
Surname
 
Date of birth
 
House Number
 
House Name
 
Road
 
Town
 
County
 
National Insurance Number (optional – must be 9 characters)
 
Driving Licence Number (optional – must be the first 16 characters required)
 
 
Second person
 
Title
 
Name
 
Surname
 
Date of birth
 
National Insurance Number (optional – must be 9 characters)
 
Driving Licence Number (optional – must be the first 16 characters)
 
== Placing an order ==
 
 
Once you are satisfied that the above data has been entered correctly, click the Place order button. By default, if any required fields are invalid, you will see an error message and the order will not be placed.
[[File:Place Multi Order.png|none|thumb|1200x1200px]]
 
 
 
When the order has been placed, the screen will change to
[[File:Order Placed.png|none|thumb|1200x1200px]]
 
 
 
Refresh your browser and you will obtain updates on the status of this AML check.
 
 
Whilst Landmark are processing the order, the standard screen should display
[[File:Landmark Processing.png|none|thumb|1200x1200px]]
 
 
 
Upon completion, when editing the contact or refreshing the browser, when you have a successful AML check
 
== Generate PDF ==
 
 
Generate PDF will allow you to either store a copy of the PDF in the Files tab of the contact (subject to configuration of either Dropbox or Google Drive). Or allow you to generate and download the PDF to your local computer.
 
=== PDF in Files section ===
[[File:PDF in files section - m.png|none|thumb|1200x1200px]]
 
 
 
The filename for a AML check report will be named:
 
 
AML-Check-Report-First-Last.pdf
 
AML-Check-Report-First-Last-Second-Contact.pdf
 
= Sample PDF Report =
[[File:Sample AML Report Page 1.png|none|thumb|1271x1271px]]
[[File:Sample AML Report Page 2.png|none|thumb|1271x1271px]]
[[File:Sample AML Report Page 3.png|none|thumb|1267x1267px]]
[[File:Sample AML Report Page 4.png|none|thumb|1267x1267px]]

Revision as of 20:01, 29 August 2026

Landmark Anti Money Laundering Checking

Standout integrates with Landmark for AML checks where the agency/branch is configured to use it. The important part of the workflow is accurate identity information before the order is submitted.

Solicitors and contractors are exempt from this Standout AML workflow.

Before starting a check

Confirm the customer's information is complete and accurate. Depending on the check/contact, Standout may require information including:

  • title;
  • first/last name;
  • date of birth;
  • current residential address;
  • house number/name, road, town/county;
  • time at address;
  • National Insurance number where used;
  • driving licence where used.

Check the information before placing an order. Incorrect identity/address data can result in failed checks or unnecessary additional orders.

Single contact workflow

  1. Open the Contact.
  2. Go to the Money Laundering/AML area.
  3. Review the populated identity/address fields.
  4. Correct any incomplete/incorrect information.
  5. Save the contact if you are not ordering immediately.
  6. When satisfied, choose Place order.
  7. Wait for/process the Landmark result.
  8. Review the result and supporting report.
AML-Single.png

If Place order is not available, check mandatory information such as time at the address.

Multiple contacts

Where the contact information indicates two individuals, Standout can prepare multiple people for the AML order. Review each person's details separately before submission.

My Move AML workflow

An eligible customer can provide onboarding information and AML consent through My Move. If the branch is configured for Landmark, Start / refresh AML check hands the request into the same Standout Landmark workflow.

Before using it, the customer should have saved their date of birth, residential address/postcode and AML consent.

My Move does not make the customer responsible for the compliance decision. Staff should review the Landmark result in the normal Contact AML area.

Supporting documents

My Move can also collect private identity/proof-of-address/source-of-funds documents. These uploads are not public property media. Staff review them from Contact → More actions → My Move submissions.

Generating the AML PDF

Where the Landmark result supports it, generate/store the report using the existing AML workflow so it is retained with the appropriate customer record.

If a check fails or needs review

Do not repeatedly order new checks without understanding the reason. Check the identity/address data and follow your agency's compliance procedure.

Related guides

Retrieved from "https://standout-wiki.issl.co.uk/index.php?title=Landmark_Anti_Money_Laundering_Checking&oldid=678"