View source for OnTheMarket Inbound Enquiries

{{Note|'''Updated for Standout as at 16 September 2026.''' Current OTM setup separates property-feed authentication from inbound lead/telephone-lead behaviour. Telephone lead mode can be Off, Missed calls only or All calls.}}

'''See also:''' [[Inbound Enquiries]] · [[Feeds and Portals]]

__NOTOC__
= OnTheMarket Inbound Enquiries =

OnTheMarket enquiries can be imported directly into the [[Communications Centre]]. Shared RTDF provider credentials are managed centrally by ISSL; each customer/branch normally only configures its OnTheMarket Branch ID and telephone-lead preference.

== Branch setup ==

Open '''Administration → Feeds/Portals → Inbound portal enquiries''' and create/edit the OnTheMarket connection for the correct Standout branch.

Enter the OnTheMarket Branch ID supplied for that office.

== Telephone lead mode ==

Choose one of:

{| class="wikitable"
! Mode !! Behaviour
|-
| Off || Standout does not request OnTheMarket telephone leads.
|-
| Missed calls only || Default. Imports Unanswered, Abandoned and Missed calls; ignores routine Answered, Engaged and Withheld calls.
|-
| All calls || Imports all supported telephone lead statuses.
|}

'''Missed calls only''' is normally the best balance: it turns the Communications Centre into a safety net for lost calls without creating noise for every routine answered telephone call.

== Authentication ==

OnTheMarket uses the shared Standout Network ID and client certificate. The current working Standout transport uses the P12/PFX certificate directly with TLS 1.2 and HTTP/1.1.

A P12/PFX already bundles the private key. Do not add a separate PEM private key for a P12/PFX connection.

The certificate password is the OnTheMarket secret/password supplied for that certificate.

== Diagnostics ==

ISSL users can use '''Tools → OnTheMarket API''' to test the connection. The diagnostic can check:

* certificate format/readability and key details;
* property API access;
* email/web lead endpoint;
* telephone lead endpoint;
* Network/Branch ID context;
* HTTP status and safe response detail.

A successful property API test with a failed lead endpoint can indicate lead-specific authorisation. A 401 across all endpoints points back toward the credentials/branch authorisation rather than the Communications Centre itself.

== Lead handling ==

OnTheMarket email/web leads and enabled telephone leads are normalised into the same enquiry queue as other sources. The original payload is retained, property/contact matching is attempted and duplicate source IDs are suppressed.

See [[Communications Centre]] and [[Inbound Enquiries]].

[[Category:OnTheMarket]]
[[Category:Inbound enquiries]]