View source for Rental Compliance and Inspections

= Rental Compliance and Inspections =

This guide explains how to use Standout to keep rental compliance and property inspections visible and actionable. It is a system workflow guide, not legal advice; your agency remains responsible for determining which checks/certificates apply.

== Keep compliance dates current ==
Record relevant expiry/status information on the rental property/tenancy, such as:

* Gas Safety;
* EICR;
* EPC;
* property/HMO licence where applicable;
* deposit protection status;
* Right to Rent information;
* other agency-specific compliance items.

A date is only useful if somebody acts before it expires. Use tasks/appointments and the relevant dashboard/reporting tools to manage upcoming work.

== Booking an inspection ==
Where inspections are recorded as property appointments, use the correct inspection appointment type/category so the appointment is linked to the property and can be identified by the system.

Confirm:

* property;
* date/time;
* staff member;
* tenant/landlord communication;
* access arrangements.

== After an inspection ==
Record the outcome, including any maintenance or compliance action discovered. If a repair is needed, create it through [[Managing Repairs and Maintenance]] rather than leaving it only in inspection notes.

== Service appointments ==
Use service appointments for planned contractor/compliance visits where supported by the rental workflow. Keep the result/certificate information updated after completion.

== Right to Rent ==
Keep the contact/tenant identity information and follow-up dates accurate. My Move can collect supporting identity/Right-to-Rent evidence, but staff must review it.

== My Move visibility ==
Tenants and landlords can see selected compliance information through My Move. Internal compliance notes and every internal document are not automatically customer-visible.

== A useful monthly routine ==
# Review certificates/inspections due soon.
# Confirm future appointments are actually booked.
# Chase missing contractor certificates/results.
# Update the property record when documents arrive.
# Create tasks for unresolved issues.

The objective is to prevent compliance work becoming an emergency on the expiry date.